Data & Privacy
Privacy Policy —
Your Data at btv 99
At btv 99 we take your privacy seriously. This Privacy Policy explains in plain, formal English exactly what personal information we collect, why we collect it, how we store and protect it, and the rights you hold over your own data. We encourage every player to read this document carefully before registering an account.
btv 99 is committed to protecting the personal information of every player using our platform at btv-99.net. This policy applies to all data collected through the website, our support channels, and any related communications. By registering a btv 99 account, you consent to the data practices described in this document.
Core Principles
How btv 99 Approaches Data Privacy
Six guiding principles shape every data decision we make at btv 99. These are not just statements — they are reflected in our technical systems, team training, and vendor agreements.
Minimal Collection
btv 99 collects only the personal data that is strictly necessary to deliver our services, verify your identity, process payments, and comply with our legal obligations. We do not collect data for data's sake.
Secure Storage
All personal data stored by btv 99 is protected using industry-standard encryption at rest and in transit. Access to personal data within our organisation is strictly role-based and audited on a regular schedule.
No Unauthorised Sharing
btv 99 does not sell, rent, or trade your personal information to third parties for marketing purposes. Data is shared only with service providers who are contractually bound to handle it in compliance with this policy.
Your Rights Respected
You hold clear rights over your personal data — including the right to access, correct, export, and request deletion of your information. btv 99 will respond to all valid data requests within a reasonable timeframe.
Defined Retention Periods
We do not hold your data indefinitely. Retention periods are defined by the purpose of collection and applicable legal requirements. Once data is no longer needed, it is securely deleted or anonymised.
Transparent Communication
btv 99 will notify registered users of any material change to this Privacy Policy before it takes effect. We believe you should always know how your data is being used and have the ability to make informed choices.
Section 1
Data Controller Information
For the purposes of this Privacy Policy, the data controller — meaning the entity that determines the purposes and means of processing your personal data — is btv 99, operating the online casino and sports betting platform accessible at btv-99.net. All questions, requests, and correspondence relating to data privacy should be directed to our support team using the contact details provided at the end of this document.
btv 99 operates its platform with a primary focus on the Bangladesh market, serving players located across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. The platform is designed for adult users aged 18 years and above. btv 99 does not knowingly collect personal data from individuals under the age of 18.
If you have any questions about how your personal data is processed, or if you wish to exercise any of your privacy rights as described in Section 7 of this policy, you may contact btv 99 by writing to our support team. All privacy-related correspondence should include your registered account username (if applicable) and a clear description of your request. Our team will acknowledge your request and endeavour to provide a substantive response within 30 calendar days.
Controller Details
btv 99
btv-99.net
Bangladesh (BST, UTC+6)
18 years and above only
Section 2
Information We Collect
btv 99 collects personal information through several channels: directly from you when you register an account or contact support, automatically as you interact with our platform, and in certain cases from third-party identity verification and payment service providers. The categories of data we collect are described below.
Registration & Account Data
When you create a btv 99 account, we collect your full legal name, date of birth, email address, mobile phone number, and the credentials you choose (username and password). This information is necessary to establish your account, verify your identity, and communicate with you regarding your account activity.
Identity Verification (KYC) Data
As part of our Know Your Customer obligations, we may collect copies of government-issued identity documents (such as your National ID card or passport), proof of address (such as a recent utility bill), and proof of ownership of your payment method (such as a mobile banking screenshot or card statement). These documents are used solely for identity verification and anti-money laundering compliance purposes.
Financial & Transaction Data
We collect details of deposits, withdrawals, and betting transactions made through your btv 99 account. This includes transaction amounts in BDT, timestamps, payment method identifiers (such as the bKash or Nagad account number used), and transaction reference numbers. Full card numbers are never stored by btv 99 directly — card payments are handled through PCI-DSS compliant payment processors.
Usage & Behavioural Data
When you use the btv 99 platform, we automatically collect data about your interactions — including the pages you visit, the games you play, the bets you place, the duration of your sessions, your device type, operating system, browser type, screen resolution, and IP address. This data is used for platform optimisation, personalisation, responsible gaming monitoring, and fraud prevention.
Communications Data
If you contact btv 99 support via email or live chat, we retain records of that correspondence, including the content of messages and any attachments. These records are used to resolve your query and to improve our customer service processes.
Data Categories at a Glance
- Identity data — name, date of birth, ID documents
- Contact data — email, mobile number
- Financial data — transaction records, payment method IDs
- Technical data — IP address, device info, browser type
- Usage data — session logs, game history, bet records
- Communications data — support correspondence
No sensitive profiling: btv 99 does not collect or process special category data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data for identification purposes.
Section 3
How We Use Your Information
btv 99 processes personal data only for specific, legitimate purposes. Each purpose has a corresponding legal basis — either contractual necessity, legal obligation, legitimate interest, or your explicit consent. We do not use your data for purposes incompatible with those stated below.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation & management | Identity, contact, credentials | Contract performance |
| Identity verification (KYC) | Identity documents, financial data | Legal obligation |
| Payment processing | Financial, identity data | Contract performance |
| Fraud & AML prevention | Financial, technical, usage data | Legal obligation & legitimate interest |
| Responsible gaming monitoring | Usage data, session logs, bet records | Legal obligation & legitimate interest |
| Customer support | Identity, contact, communications data | Contract performance |
| Platform improvement & analytics | Technical, usage data (anonymised) | Legitimate interest |
| Promotional communications | Contact data, preferences | Consent (opt-in) |
btv 99 will only send promotional emails or SMS messages to players who have explicitly opted in to receive them during registration or via their account preferences. You may withdraw this consent at any time by updating your notification settings or contacting support at [email protected].
Usage data is actively monitored by our responsible gaming systems to detect patterns that may indicate problem gambling behaviour — such as extended session durations, rapid successive deposits, or significant loss accumulation — so that timely intervention can be offered.
Section 4
Data Sharing & Third Parties
btv 99 does not sell, rent, or otherwise commercially exploit your personal data. We share personal information with third parties only where it is necessary to deliver our services, fulfil a legal obligation, or protect the legitimate interests of btv 99 or its users. All third-party service providers engaged by btv 99 are required to handle personal data in a manner consistent with this Privacy Policy and applicable data protection standards.
Payment Service Providers
To process deposits and withdrawals, btv 99 shares relevant financial and identity data with our payment partners — including mobile financial services such as bKash, Nagad, Rocket, and Upay, as well as card payment processors handling Visa and Mastercard transactions. These providers receive only the data necessary to execute and verify each transaction.
Identity Verification Providers
For KYC and age verification purposes, btv 99 may engage specialist third-party identity verification services. These providers process identity document images and personal data solely for the purpose of confirming that a player meets btv 99's eligibility requirements. Verified data is not retained by these providers beyond the period required to complete the verification check.
Anti-Fraud & AML Services
btv 99 uses automated fraud detection and anti-money laundering screening tools, which may process transaction data, IP addresses, and device fingerprints to identify suspicious activity. Where suspicious activity is confirmed, relevant data may be disclosed to law enforcement or financial intelligence authorities as required by applicable law.
Technology & Infrastructure Providers
Our platform is hosted on secure cloud infrastructure. Hosting, database, and security service providers may have access to server logs and encrypted data solely for the purpose of maintaining platform availability and security. These providers are bound by strict confidentiality and data processing agreements.
Legal & Regulatory Disclosure
btv 99 may disclose personal data to courts, regulators, law enforcement agencies, or other governmental authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of btv 99, its users, or the public.
Approved Third-Party Categories
Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
Identity verification and KYC service providers
Anti-fraud and AML screening services
Cloud hosting and infrastructure providers
Regulatory and law enforcement authorities (when legally required)
Never sold: btv 99 will never sell, lease, or commercially share your personal data with advertising networks, data brokers, or marketing companies.
Section 6
Data Retention & Storage
btv 99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods below represent our standard practice. In certain circumstances — for example, where data is subject to a legal hold in connection with a dispute, investigation, or regulatory inquiry — data may be retained for longer than the standard periods.
Once the applicable retention period has elapsed, personal data is either securely and permanently deleted from our systems, or irreversibly anonymised so that it can no longer be linked to any individual. Anonymised and aggregated data may be retained indefinitely for statistical and analytical purposes.
All personal data held by btv 99 is stored on servers that are protected by encryption at rest, access controls, and regular security audits. Where data is shared with third-party service providers for processing purposes, those providers are required to maintain equivalent security standards and to delete or return the data at the end of the relevant engagement.
Standard Retention Periods
- Account data — retained for the lifetime of the account plus 5 years after closure
- KYC documents — retained for 5 years from the date of verification
- Transaction records — retained for 7 years for financial compliance
- Session & usage logs — retained for 12 months, then anonymised
- Support correspondence — retained for 3 years from the date of the last interaction
- Marketing consent records — retained until consent is withdrawn, then deleted within 30 days
Section 7
Your Privacy Rights
btv 99 recognises and respects your rights over your personal data. The following rights are available to all registered users. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request" and include your registered account username and a description of your request.
Right of Access
You have the right to request a copy of all personal data btv 99 holds about you, together with information about how that data is being used and with whom it has been shared.
Right to Rectification
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may also update basic account details directly via your account settings.
Right to Erasure
In certain circumstances you may request that btv 99 delete your personal data. This right is subject to overriding legal obligations — for example, we cannot delete transaction records that we are legally required to retain for financial compliance.
Right to Restriction
You may request that btv 99 restrict the processing of your personal data in certain situations — for example , while a rectification request is being resolved or while you contest the lawfulness of our processing.
Right to Portability
Where processing is based on your consent or on contract performance, you may request that btv 99 provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
Right to Object
You have the right to object to processing carried out on the basis of legitimate interests — including profiling for responsible gaming purposes. btv 99 will honour such objections unless we can demonstrate compelling legitimate grounds that override your interests.
btv 99 will acknowledge all privacy rights requests within 5 business days and will provide a substantive response within 30 calendar days of receiving a valid, verified request. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. All requests must be submitted in writing to [email protected] and must include sufficient information to verify your identity before we can act on the request.
Section 8
Data Security Measures
btv 99 implements a layered approach to data security, combining technical controls, operational procedures, and staff training to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. While no online platform can guarantee absolute security, we apply industry best practices and review our security posture on a regular basis to stay ahead of emerging threats.
All data transmitted between your browser and the btv 99 platform is encrypted using TLS (Transport Layer Security). Our servers enforce HTTPS-only connections and reject any unencrypted HTTP requests. Data stored in our databases is encrypted at rest using AES-256 encryption. Database access is restricted to a minimal set of authorised personnel and is logged and audited continuously.
Account passwords are never stored in plaintext. btv 99 uses industry-standard one-way hashing with a cryptographically strong salt to store password credentials. This means that even in the event of a data breach, your raw password cannot be recovered from our stored data. We strongly recommend that all btv 99 users choose a unique, strong password and do not reuse passwords across multiple platforms.
btv 99 maintains an incident response plan that is activated in the event of a confirmed or suspected data breach. In the event of a breach that poses a high risk to affected users, btv 99 will notify the affected account holders without undue delay, providing information about the nature of the breach, the categories of data involved, and the steps we are taking to address it.
Security Controls in Place
All traffic encrypted in transit via HTTPS / TLS.
All stored personal data encrypted at the database level.
Salted one-way hashing — raw passwords never stored.
Internal data access restricted to authorised roles only.
All internal data access events logged and reviewed.
Your responsibility: Keep your btv 99 login credentials confidential. Do not share your username or password with anyone. If you suspect your account has been compromised, contact [email protected] immediately.
Section 9
Updates to This Policy
btv 99 reserves the right to update or amend this Privacy Policy at any time. Changes may be made in response to new legal requirements, changes in our data processing practices, platform updates, or feedback from our users. The effective date shown at the top of this page will be updated each time a revision is published.
Where a change is material — meaning it significantly alters your rights or the way we process your personal data — btv 99 will notify registered users via their registered email address at least seven (7) days before the revised policy takes effect. For minor clarificatory updates, the policy may be amended without advance notice, though the updated effective date will always be clearly displayed.
We encourage all btv 99 users to review this Privacy Policy periodically, particularly after any notification of changes. The most current version of this policy will always be accessible at btv-99.net/privacy-policy. Your continued use of the btv 99 platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy. If you do not agree with the revised terms, you should cease using the platform and request voluntary account closure by contacting [email protected].
If you have any questions about this Privacy Policy or about how btv 99 handles your personal data, please do not hesitate to contact us. Our support team is available to assist with all data privacy enquiries and will endeavour to provide a clear and helpful response to every request.
Amendment Process
7 days' advance email notice to all registered users.
Updated silently; effective date refreshed on the page.
Review this policy periodically for the latest version.
Constitutes acceptance of the most recent revision.
Privacy enquiries: For any questions about this policy or your personal data, write to us at [email protected] with the subject line "Privacy Enquiry".
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Now that you've reviewed our Privacy Policy, you can explore the btv 99 platform with full confidence in how your data is handled. From live cricket betting to hundreds of slot titles and a full live casino experience, btv 99 has it all.
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